Order Management
- What is the carrier when Power Transmission Solutions is paying the freight on small parcels?
- Where can I change the ship warehouse location when entering the order?
- What source code do you use on the end order for a rework order?
- How do I request for a special run shipment?
- How to enter an order if account is on credit hold?
- Who can enter orders that are shipping outside of USA (i.e going to Puerto Rico)?
- Who quotes endless chain?
- How much is the Handling Charge for orders less than $100?
- How can a registered distributor get an OEM set-up under their account?
- What is the correct carrier code for Roadway Truck and Yellow Freight since they consolidated?
- Will Power Transmission Solutions pay freight for order over 750lbs?
- What is a standard skid size?
- What is the difference between "Made to Order" and "Special"?
- What are the expedite charges for Kop-Flex rework?
- How should I process Roller Chain Sprockets Rework?
- When do we waive the handling charge for an air order?
- What are the different types of Order Text (OT) that Customer Service can use to make notes on an order?
- When is a material considered non-returnable?
- Why does stock show available at plant on the major's computer system when it is not available for a few days?
- What does ATO stand for?
- How can we ship UPS pre-pay and add freight if the customer requests that routing?
- I just submitted an order online, but I did not get an order acknowledgement.
- Do we charge an expediting fee?
- Who do we contact to check if Power Transmission Solutions already have the order sent by the customer via FAX?
- How do I know if a drop ship suffix is set-up as an OEM or a User?
- What should be the response if a distributor calls to place an order that is shipping to their branch; but the quote that he wants to use is tied to a specific OEM and must be drop-shipped?
- Who do I call to expedite an order?
- How can we modify orders that are already on "released" or "assigned" status?
- What does OEM mean?
- When do we waive the $15 minimum order charge on a replacement order?
- How do I obtain a sales sample?
- Where does the Browning Concentric ship from?
- Who can purchase Browning Concentric products?
- When do we need a purchase order in assisting the customer?
- How do you get a ROHS certification?
- What is the source code for ATO items from Morehead?
- Why does it take 90 minutes for a pick-up order to be ready?
- Do we supply extra labels?
- What part description would you use for a rework sprocket?
- What source code do we put on end order screen for rework orders (sprocket, gearbelt, gears)?
- Can I place "cut to length" chain order online?
- What information are required in Order Text (Document B) when placing an order for Customer Pickup?
- What is cut off time for airfreight shipments?
- Can I ship to my customer even though they are not a registered OEM?