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If the order is shipping from Chino, CA; call a CSS in Chino to request the changes be made. If order is shipping from Florence NDC, call Order Completion Office at 859-727-5269 to request the order be put on Open Order Hold. If order is shipping from Morehead, contact Bitha Risner or the planner incase she is not available. If order is shipping from Monticello, call the planner.